Zerone’s IT Service Helpdesk acts as the single point of support for all IT infrastructure. Contactable on all possible communication mediums and provide an end-to-end response of the calls until resolution, we are always ready to answer, support and troubleshoot any issues that customers might face.

IT SERVICE HELPDESK CAPABILITIES

  • Best in class IT Infrastructure and IT Support Services
  • Full spectrum support covering entire infrastructure, OS & Applications
  • Proper Workflow processing to ensure response time is within the guidelines of existing Service Level Agreement (SLA)
  • Comprehensive communication support (Phone /Email / RAS/ On-Site)
  • Updated inventory record to track equipment issues and recurring problems

Our End-User Support Services designed to cover full life cycle maintenance and comprise a unified solution. Our Service Support group’s methodology ensures every customer engagement achieves maximum efficiency and productivity, based on consistent, reliable process that allows us to be differentiated and thus able to provide the best support and performance for all our customers, every time.